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| Frequently Asked Questions |
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DO I HAVE TO BE A MEMBER TO ORDER PRODUCTS? |
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| No, membership is not required to order our products. If you do not wish to be a member or not in our customer list, but would like to order our products, you may do so via email & include your company information there. |
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DO YOU SELL DIRECT TO INDIVIDUALS? |
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| No, we do not sell our products directly to individuals. We only sell to distributors. Please e-mail us whereabout you live & we'll be glad to send you information of nearest stores around you that sell our products. |
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ENGRAVING OR PRINTING SIZE ON PENS |
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| Ideal printing or engraving size |
| on most of our pens is: 0.25" X 1.25" (inches) |
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IS THERE ANY SET UP CHARGE FOR PRINTING, ENGRAVING OR EMBOSSING YOUR PRODUCTS? |
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| Yes, there is a one time set up charge for all ENGRAVING,PRINTING or EMBOSSING all our products. There will be NO ADDITIONAL SET UP CHARGE if you were to re-order similar products with same, exact logo. |
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IS THERE MINIMUM QUANTITIES? |
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| Yes, there is a minimum order requirement of for first time buyers. Please inquire for further information. |
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IS THERE VOLUME DISCOUNT? |
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| For volume prices, please contact our Customer Service via email at penusa@penusa.com |
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IS YOUR ON LINE ORDERING SERVICE OPEN TO PUBLIC? |
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| No. Our on line ordering service is only available for our existing customers. |
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PAYMENT |
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| Currently our system is not set for payment requirement. You will only see description of items bought and subtotal due. We will contact you for payment. |
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| In the future, you will be required to log in to a secured page when you proceed to the Billing Information page to |
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PRINTING OR EMBOSSING SIZE ON PORTFOLIOS |
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PRODUCT WARRANTIES |
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| All PENUSA products are unconditionally guaranteed to be free from defects & will be repaired or replaced upon return to PENUSA. The warranty doesn't cover parts damaged from impact, unresonable use, or obvious abuse. Should any product featured in this web site becomes unavailable for normal delivery, we will offer a comparable or upgraded product at the same price, to ensure your complete satisfaction. |
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SAMPLE PROOF |
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| There is a charge of $50.00 for sample proof. Before proceeding with personalization job, we always provide a FREE paper proof for review & approval. |
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WHAT DO YOU NEED FROM US FOR PERSONALIZING PRODUCTS? |
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| We need you to e-mail us a black and white, vector format file in COREL or ILLUSTRATOR. We can not use JPEG or a 3-dimension artwork for printing/engraving on our products. |
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WHAT IS OXIDATION PROCESS? |
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| It is a process of color filling that is achieved by applying a special chemical solution onto electroplated and laser engraved surface to make the imprint darker and stand out against the background finish. Recommended on Brushed Chrome & Satin Silver plated finishes. Add $.25 per pen for this service. |
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| Note: Oxidation is not necessary on the Gunmetal Chrome pens |
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WHAT IS YOUR RETURN POLICY? |
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| You may return an order you have already received within 7 days of receiving the product. Please contact our Customer Support department for instructions on how to return the product & email it to penusa@penusa.com |
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